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Customers by Industry: Business Services

The Business Services Industry Makes the KACE to Save Time and Money

Business services companies must deal with increasing complexity in outsourcing while enabling efficiencies across their business, all with limited IT resources. See below to learn more about how other business service organizations leverage the Dell KACE Family of Systems Management Appliances to meet and overcome these challenges.

Benchmark Group

"To date, I have not had anything that the KACE Appliance couldn't roll out; coupled with the KACE support staff, the KACE Appliance has made my job much easier because I no longer have to monitor certain items and I know I can call for help if needed." - Chris Blake, Systems Technician, Benchmark Group

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CLEAResult

"Previously users couldn't get a response to a service ticket for days. In our first month with Dell KACE, we cut response time to four hours making it easier for users to contact IT and providing deeper insight into our pain points." - Robert Kresko, Manager for IT Support Services, CLEAResult

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Decarolis Direct

"I now spend five hours a week monitoring and validating what the KACE Appliance has done, where previously I might have spend 20-30 hours a week to perform the same functions." - Vince Fernandes, IT Manager, Decarolis Direct

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Grey Worldwide

"KACE technology allows smaller teams, as well as large teams, to run a very smart IT shop by allowing us to easily manage issues before they grow into bigger problems. This is on top of the first-class support we get for our KACE Appliance and the ability to manage daily maintenance tasks with ease." - Chris Head, IT Manager, Grey Worldwide

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Seaton Corp

"Before, touching every field machine was so cumbersome. Now with the KACE Appliance we have our field machines checking in and the installs just run in the background. That's going to be a huge cost savings." - Deralyn O'Connell, Sr. Manager IT support, Seaton

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